My wallet or device isn’t connecting—what should I do?

If your wallet or device isn’t connecting to Hoseki, here are a few things to try:

1. Make sure your browser allows the connection

If your wallet connects via USB (e.g., Ledger or Trezor), your browser needs permission to access the device. When prompted, be sure to approve any permission requests that appear in your browser.

We recommend using a modern browser such as Chrome, Brave, Edge, Safari, Firefox, or Opera.

2. Check for other apps using your device

Most hardware wallets can only connect to one application at a time. If another wallet app (like Ledger Live or Trezor Suite) is open and already connected to your device, Hoseki won’t be able to access it.

Quit any other applications that might be using your device and try again.

3. Verify the device works with your wallet software

To rule out hardware or connection issues, try connecting your device through its native wallet software. This helps confirm that the device — or the USB cable — isn't the problem.

Still stuck?

If everything seems to be working and you're still having trouble, reach out to us at support@hoseki.app. We’ll take a closer look and help troubleshoot your specific setup.