> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoseki.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help with any Hoseki product.

* **Email:** [support@hoseki.app](mailto:support@hoseki.app). Real people answer.
* **Bitcoin Control Center bugs and feature requests:** [GitHub Issues](https://github.com/hoseki-inc/bitcoin-control-center/issues)
* **Security issues:** report privately. See [SECURITY.md](https://github.com/hoseki-inc/bitcoin-control-center/blob/main/SECURITY.md).
* **A partner's request:** contact the partner first. Their support email is in the request email.

## What to include

* The product: Prove or Bitcoin Control Center.
* **Prove:** your account email, and the Claim ID if it's about a claim.
* **Control Center:** your platform (Mac, Windows, or StartOS) and app version.
* What you did, what you expected, and what happened.
* The exact error message, or a screenshot with balances and addresses hidden.

> [!WARNING]
>
> Never share your seed phrase, private keys, API keys, xpubs, sign-in codes, or Control Center's data folder. Support will never ask.

## Find your app version

This applies to Bitcoin Control Center. The version isn't shown inside the app yet.

| Platform | Where |
| - | - |
| Mac | In Finder, open **Applications**. Select **Bitcoin Control Center**. Choose **File** → **Get Info**. |
| Windows | **Settings** → **Apps** → **Installed apps**. Find **Bitcoin Control Center**. |
| StartOS | Open the Bitcoin Control Center service. The version is on its page. |


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