> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoseki.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQ

> Fixes for common Prove problems, and quick answers.

## Signing in

> [accordion] I didn't get a code
>
> Check spam. Wait for the timer, then select **Resend code**. Codes work for 5 minutes. Only the newest code works.

> [accordion] "Desktop Required"
>
> Prove works on desktop browsers only. Open it on a computer.

> [accordion] "Rate limit exceeded"
>
> Too many tries. Wait the number of seconds shown, then try again.

> [accordion] "Your account is blocked"
>
> Email [support@hoseki.app](mailto:support@hoseki.app).

> [accordion] I was signed out everywhere
>
> **Sign Out** signs out every device. Sign in again.

## Claims

> [accordion] "No wallets found"
>
> Ledger and COLDCARD only list accounts with a balance. Use [manual signing](https://help.hoseki.app/prove/claims/manual-signing.md) for an empty wallet.

> [accordion] Ledger not detected
>
> Use Chrome, Brave, or Edge. Unlock it and open the Bitcoin app. Close Ledger Live. Use a USB cable that carries data.

> [accordion] Trezor Suite doesn't open
>
> Allow pop-ups for prove.hoseki.app. If asked, allow local network access.

> [accordion] My wallet isn't listed
>
> Use [manual signing](https://help.hoseki.app/prove/claims/manual-signing.md). It works with any wallet that can sign a message, such as Keystone, Jade, BitBox, or Passport through Sparrow.

> [accordion] Signature not accepted
>
> Sign the exact message, unchanged, with the exact address shown. Paste the signature unchanged.

> [accordion] "Cannot create more than 10 claims"
>
> Delete pending claims you don't need, or email [support@hoseki.app](mailto:support@hoseki.app) to raise your limit.

> [accordion] Someone already claimed my wallet
>
> Each wallet can be verified by one Hoseki account. If you didn't claim it from another account, email [support@hoseki.app](mailto:support@hoseki.app).

## Statements

> [accordion] A claim is missing from the list
>
> Only verified claims appear. Open the claim and finish signing.

> [accordion] The balance looks wrong
>
> Check the dates. The statement shows balances for the period you chose, not today. Check you picked the right script type for manual claims.

> [accordion] The download is monthly, not the full period
>
> **Download** saves the format shown in the viewer. Switch to **Full Period** first.

> [accordion] "Failed to generate statement"
>
> You weren't charged. Try again. If it keeps failing, email [support@hoseki.app](mailto:support@hoseki.app).

## FAQ

> [accordion] Can Hoseki move my Bitcoin?
>
> No. Prove only has public keys. Signing a message can't move funds.

> [accordion] Do partners see my addresses?
>
> No. Partners see claim names, balances, and history you approve. Never addresses or keys.

> [accordion] Can I pay with Bitcoin?
>
> Yes. Single credits can be paid over Lightning. Bundles use a card.

> [accordion] Do I need to verify again?
>
> No. You verify each wallet once.

> [accordion] Does Prove support exchanges or other coins?
>
> No. Prove is for self-custodied Bitcoin. To track exchanges privately, see [Bitcoin Control Center](https://help.hoseki.app/bitcoin-control-center.md).

> [accordion] How do I delete my account?
>
> Email [support@hoseki.app](mailto:support@hoseki.app) from your account's email.

Still stuck? [Contact support](https://help.hoseki.app/contact.md).


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