Signing in
I didn't get a code
I didn't get a code
Check spam. Wait for the timer, then select Resend code. Codes work for 5 minutes. Only the newest code works.
"Desktop Required"
"Desktop Required"
Prove works on desktop browsers only. Open it on a computer.
"Rate limit exceeded"
"Rate limit exceeded"
Too many tries. Wait the number of seconds shown, then try again.
"Your account is blocked"
"Your account is blocked"
Email support@hoseki.app.
I was signed out everywhere
I was signed out everywhere
Sign Out signs out every device. Sign in again.
Claims
"No wallets found"
"No wallets found"
Ledger and COLDCARD only list accounts with a balance. Use manual signing for an empty wallet.
Ledger not detected
Ledger not detected
Use Chrome, Brave, or Edge. Unlock it and open the Bitcoin app. Close Ledger Live. Use a USB cable that carries data.
Trezor Suite doesn't open
Trezor Suite doesn't open
Allow pop-ups for prove.hoseki.app. If asked, allow local network access.
My wallet isn't listed
My wallet isn't listed
Use manual signing. It works with any wallet that can sign a message, such as Keystone, Jade, BitBox, or Passport through Sparrow.
Signature not accepted
Signature not accepted
Sign the exact message, unchanged, with the exact address shown. Paste the signature unchanged.
"Cannot create more than 10 claims"
"Cannot create more than 10 claims"
Delete pending claims you don’t need, or email support@hoseki.app to raise your limit.
Someone already claimed my wallet
Someone already claimed my wallet
Each wallet can be verified by one Hoseki account. If you didn’t claim it from another account, email support@hoseki.app.
Statements
A claim is missing from the list
A claim is missing from the list
Only verified claims appear. Open the claim and finish signing.
The balance looks wrong
The balance looks wrong
Check the dates. The statement shows balances for the period you chose, not today. Check you picked the right script type for manual claims.
The download is monthly, not the full period
The download is monthly, not the full period
Download saves the format shown in the viewer. Switch to Full Period first.
"Failed to generate statement"
"Failed to generate statement"
You weren’t charged. Try again. If it keeps failing, email support@hoseki.app.
FAQ
Can Hoseki move my Bitcoin?
Can Hoseki move my Bitcoin?
No. Prove only has public keys. Signing a message can’t move funds.
Do partners see my addresses?
Do partners see my addresses?
No. Partners see claim names, balances, and history you approve. Never addresses or keys.
Can I pay with Bitcoin?
Can I pay with Bitcoin?
Yes. Single credits can be paid over Lightning. Bundles use a card.
Do I need to verify again?
Do I need to verify again?
No. You verify each wallet once.
Does Prove support exchanges or other coins?
Does Prove support exchanges or other coins?
No. Prove is for self-custodied Bitcoin. To track exchanges privately, see Bitcoin Control Center.
How do I delete my account?
How do I delete my account?
Email support@hoseki.app from your account’s email.